Privacy Policy
1. Who We Are
Property Services LLC, doing business as Charter Oak Maintenance Services (“we,” “us,” or “our”), serving Eastern Connecticut, is responsible for the personal information described in this policy. This policy explains what we collect through this website and our services, and how we handle it.
2. Information We Collect
- Information you give us — when you submit our quote form or contact us: your name, phone number, email address, property location, the services you’re interested in, and any details you include.
- Automatic information — standard server logs (such as IP address, browser type, and pages visited) that our web host records for security and reliability.
- Cookies & analytics — if enabled, analytics tools help us understand site traffic (see Section 5).
3. How We Use Your Information
We use your information to respond to your inquiry, prepare estimates, schedule and perform services, follow up with you, keep records, and improve our website and service. We may contact you by phone, text, or email about your request.
4. How We Share Your Information
We do not sell or rent your personal information. We share it only in these limited situations:
- With your permission — when you ask us to or agree to it.
- As required by law — to comply with a valid legal process, or to protect the rights, safety, or property of you, us, or others.
- With providers who work for us — service providers and subcontractors who help us operate (for example, our email/web host) or who perform services on our behalf (for example, lawn care or snow removal providers), only as needed to do that work and expected to keep it confidential.
5. Cookies & Analytics
Our website uses limited browser storage to make the site work (for example, remembering that a staff member has entered the pre-launch preview). If we use Google Analytics or a similar tool, it sets cookies and shares website-usage information (including your IP address) with the provider acting on our behalf, to help us understand how the site is used. You can control or block cookies through your browser settings, and you can opt out of Google Analytics using Google’s opt-out browser add-on.
6. Data Retention
We keep your information only as long as needed for the purposes above and for reasonable business and recordkeeping needs, then delete or de-identify it.
7. How We Protect Your Information
We use reasonable administrative and technical measures to protect your information. No website or method of transmission is completely secure, so we cannot guarantee absolute security.
8. Your Choices
You may ask us to access, correct, or delete the personal information you’ve given us, and you may ask us to stop contacting you, by emailing info@norwichct.us. We’ll respond as required by applicable law.
9. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
Our website may link to third-party sites (such as our Google Business Profile). We are not responsible for the privacy practices of those sites; please review their policies.
11. Changes to This Policy
We may update this policy from time to time. The “Effective date” above shows the current version.
12. Contact
Questions about your privacy? Contact us at info@norwichct.us or (617) 657-3241.